Refund & Service Credit Policy

At Carnival Glam World Tour (CGWT), every destination requires advance planning, staffing, travel arrangements. For this reason, all deposits and payments are generally non-refundable. We encourage all clients to carefully review our Booking Policies and Terms & Conditions before securing an appointment.

Refund Policy

Refunds Are Not Available

All registration fees, deposits, installment payments, and final payments are non-refundable.

Refunds will not be issued for:

  • Client cancellations

  • Missed appointments

  • No-shows

  • Late arrivals

  • Flight delays or cancellations

  • Travel disruptions

  • Illness or injury

  • COVID-19 diagnosis

  • Carnival cancellations or postponements

  • Weather conditions

  • Personal emergencies

  • Changes in travel plans

  • Force majeure events

In these situations, clients may be eligible for a Service Credit as outlined below.

Refund Exception

The only circumstance in which Carnival Glam World Tour will issue a refund is when CGWT is unable to provide the booked service on the confirmed appointment date and at the selected carnival destination.

Examples may include:

  • Staff unavailability

  • Scheduling errors by CGWT

  • Operational issues preventing service delivery

  • Equipment or logistical failures on the day of your service.

  • Other unforeseen circumstances that prevent CGWT from performing the booked service

In such cases, the client may receive:

  • A full refund of payments made for the affected service; or

  • A transferable CGWT Service Credit valid for 24 months.

Refund eligibility is determined solely by Carnival Glam World Tour.

Service Credit Eligibility

Although refunds are generally unavailable, clients may qualify for a Service Credit under certain circumstances.

Eligible Circumstances

Appointment Cancellation

The appointment is cancelled at least 14 days before the scheduled service date.

A cancellation fee may apply in accordance with our Booking Policies.

Illness or Medical Emergency

The client experiences:

  • A sudden illness

  • A medical emergency

  • A positive COVID-19 test within 10 days of the appointment

Supporting documentation may be required.

Travel Disruptions & Unforeseen Circumstances

Including but not limited to:

  • Flight cancellations

  • Significant travel delays

  • Traffic accidents

  • Medical emergencies

  • Government travel restrictions

  • Mandatory lockdowns

  • Carnival cancellations

  • Carnival postponements

  • Severe weather events

  • Natural disasters

  • Other approved force majeure situations

All requests are reviewed on a case-by-case basis.

How to Request a Service Credit

Step 1: Submit Your Request

Contact our team and provide:

  • Full Name

  • Booking Number

  • Appointment Date

  • Carnival Destination

  • Reason for Request

Step 2: Review Process

Requests are reviewed within approximately 72 business hours.

You will receive written confirmation of the decision by email.

Step 3: Credit Approval

If approved, you will receive a unique Service Credit Code that can be used toward a future booking.

Service Credit Terms

Approved Service Credits:

  • Are valid for 24 months from the issue date.

  • May be used at any CGWT destination.

  • May be transferred to another person.

  • Cannot be exchanged for cash.

  • Have no cash value.

  • Must be used before the expiration date.

  • May only be used once unless otherwise stated.

Carnival Glam World Tour is not responsible for lost, stolen, shared, or unauthorized use of Service Credit Codes.

Transferring a Service Credit

Service Credits may be transferred to another individual.

To request a transfer, please provide:

  • Recipient's Full Name

  • Email Address

  • Telephone Number

Transfer requests must be approved before the credit can be redeemed.

Force Majeure

Carnival Glam World Tour shall not be liable for cancellations, delays, interruptions, or inability to perform services due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Hurricanes

  • Flooding

  • Government restrictions

  • Pandemics

  • Civil unrest

  • Travel bans

  • Venue closures

  • Carnival event cancellations

  • Public safety concerns

In these situations, eligible clients may receive a Service Credit valid for 24 months.

Refunds will not be issued for force majeure events.

Contact Us

If you have questions regarding refunds, cancellations, or Service Credits, please contact our team through our Contact Page.

Agreement to Terms

By making a booking with Carnival Glam World Tour, you acknowledge that you have read, understood, and agreed to this Refund & Service Credit Policy, as well as all Booking Policies, Terms & Conditions, and Payment Policies.